All orders are considered FOB, Our Dock in Newmarket, Ontario. Some of our reseller and dealer accounts are offered a freight program, to confirm which freight program your company has been assigned please contact our customer service department ([email protected]). In the case of all freight programs and even billed freight the carrier used will be at our discretion. Special shipping requests, such as delivery appointments, after hours deliveries, and tailgate services among others may result in additional shipping fees which sometimes will need to be billed after the initial invoice after the carrier invoice has been received by us, we reserve that right. Please also refer to our policies on receiving goods and the procedures and best practices to follow in the case of lost, damaged or short shipped goods by common carriers and couriers, the above customer service contact will be helpful should you have any questions in this area.